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PRIVACY POLICY

Effective Date: 4 Feb 2025

This Privacy Policy describes how TurboWhip Pty Ltd (ACN 691 399 229) trading as Whip It Good Brisbane ("we", "us", "our") collects, uses, stores, and discloses your personal information when you use our Whip It Good Brisbane delivery service, website, and related services.

By placing an order or using our services, you agree to the collection and use of your information in accordance with this policy.

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1. Information We Collect

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We collect the following types of personal information:

  • Full name

  • Delivery address

  • Phone number

  • Email address

  • Payment information (processed securely via third-party payment providers)

  • Order history and preferences

  • Device and browser information when visiting our website

  • IP address and location data for delivery purposes

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2. How We Use Your Information

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We use your personal information to:

  • Process and fulfil your orders

  • Send order confirmations and live delivery tracking links via SMS or email

  • Communicate with you about your order or account

  • Respond to your enquiries and provide customer support

  • Improve our products, services, and website

  • Send promotional offers and updates (you may opt out at any time)

  • Comply with legal obligations

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3. How We Store & Protect Your Information

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Your personal information is stored securely and protected against unauthorised access, disclosure, alteration, or destruction. We use industry-standard security measures including encrypted connections (SSL/TLS) for all online transactions.

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We retain your personal information only for as long as necessary to provide our services and comply with legal requirements.

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4. Sharing Your Information

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We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Delivery drivers and logistics partners solely for the purpose of completing your order

  • Payment processors to securely handle transactions

  • Technology service providers who help us operate our website and services

  • Law enforcement or regulatory authorities where required by law

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

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5. Cookies

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Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences.

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6. Your Rights

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Under Australian Privacy law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your personal information (subject to legal obligations)

  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at whipitgoodbrisbane@gmail.com.

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7. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

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8. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

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9. Contact Us

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If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

 

TurboWhip Pty Ltd (ACN 691 399 229) trading as Whip It Good Brisbane

19 Hope Street, South Brisbane QLD 4101

Phone: 0422 150 370

Email: whipitgoodbrisbane@gmail.com

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